Each one of our products is carefully packed and shipped in one of our facilities in the USA.  Any order placed before 1pm PST / 4pm EST will have "same day shipping" at no additional charge.  

For all US orders, we use either USPS First Class, USPS Priority Mail, or UPS Ground for all products.  Shipping method is determined based on the size, weight, and location of the shipping address.

 

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (UPS, USPS or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Have your tracking number? Check the status of your order HERE.

Note:  Orders placed after Friday at 4pm MST and through the weekend are not shipped until Monday. 

Please allow 24-48 hours from the time you place your order for it's status to update.

We know how important your order is! HealWell provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, butHealWell does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

United States Postal Service (USPS)

You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

Federal Express (FedEx)

You can reach FedEx HERE or by calling 1 (800) 463-3339 for domestic or international assistance.

UPS

You can reach UPS HERE or by calling 1 (800) 742-5877 for domestic or international assistance.

Madibella is proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency convertor located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Madibella is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Shipping Type	Processing Time	In-Transit Time	Expected Delivery (After Receipt of Order)
International	24-48 Hours	6-10 Business Days	7-12 Business Days

Shipping fees are non-refundable unless you received a damaged item and are seeking an exchange.  We will process a shipping refund once the exchange is completed.

To report or return a damaged item, please use the following process:

If you would kindly fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please click HERE.

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

The chart below will provide you with a tentative estimate of how long it will take your order to arrive at its final destination based on our internal processing time and the shipping option you selected:

Shipping Type	Processing Time	In-Transit Time	Expected Delivery (After Receipt of Order)
Same Day Shipping	Same Day (if placed by 1PM PST)	1 Business Day	1-2 Business Days
Standard 2 Day Shipping	24-48 Hours	2 Business Days	3-4 Business Days
International Shipping	24-48 Hours	6-10 Business Days	7-12 Business Days